Dave Chapman, Customer Services Director
Dave joined the company in February 2004 as Client Services Executive with the prime role to work closely with our clients, focusing on performance management and ensuring contractual compliance. This client facing role was also combined with a shared responsibility to develop new areas of business, including the launch of the debt collection company, Rossendales Collect.
Following his success in both roles he was appointed to the Board in November 2005. Prior to joining Rossendales Dave began his career in Local Government in 1985 joining Rossendale BC where he held the position of Senior Recovery Officer leaving in 1995 to join Hyndburn BC as Assistant Local Taxation Manager. In 1999 he joined Bury MBC as Revenues Manager responsible for all aspects of Council Tax, NNDR, and Sundry Income. His key areas of responsibility now are maintaining and increasing client satisfaction levels, working on all business tenders and contributing to the overall development of the business.
Dave is a corporate member of the IRRV and lectures in the Law of Council Tax, Non Domestic Rates, Local Authority Administration Framework and Revenues Administration to IRRV Technicians on various IRRV national courses throughout the country including Preston, Bury and Darlington Colleges. Dave is very active within the IRRV, being the first and only National Council Member to be elected from the bailiff profession. He is a National Speaker at conferences and past President for the Lancashire and Cheshire Association.
