Testimonials
“In the past we have used bailiff companies that have promised a lot and delivered very little. With Rossendales we have a one to one relationship where we can pick up the phone and speak to someone, which we believe is crucial. They are responsive, reliable, and always deliver on their promises.”
Oldham MBC
“Their approach to collection has been exactly what this authority requires. As a company they maintain high standards of customer care through comprehensive training and internal policies.”“I believe that this company has struck the right balance between effectiveness and fairness.”
Leeds City Council
“In my experience Rossendales offer a modern, high performing customer focused service. Rossendales deliver a tailor made service to suit individual client needs, while achieving the targets and objectives they are set.”
South Tyneside MBC
“Since September 1998 North Kesteven District Council has employed Rossendales Limited to collect unpaid Council Tax and Non Domestic Rates. The partnership works well, mainly because contacting their office is always possible, the staff are very helpful, the service is tailored to meet our specific needs and the company will react quickly when problems arise.”“Before making calls in our area, individual bailiffs will visit the office to introduce themselves to our staff, and will always contact us when queries arise. In my opinion, the quality of bailiffs employed by Rossendales is excellent, and I would have no hesitation in recommending the company to other local authorities looking for a professional and reliable bailiff company.”
North Kesteven District Council
“They are extremely responsive to the councils requirements and their administration and telephone support are excellent. The company has also supported our recent chartermark application, provided a free training session to staff and attended a joint meeting with the Citizens Advice Bureau.. There have been very few complaints from taxpayers since we started using the company.”
Broadland District Council
“Rossendales are a nationwide company with a high reputation within local government. I have always found that the company carries out its duties in a thoroughly professional way and that its staff, both operational and administrative, are friendly, helpful and honest.”
Mid Sussex District Council
Rossendales Collect Client Testimonials
“Golden Gates Housing have employed Rossendales to collect former tenant rent arrears since November 2005. We have previously used several similar organisations in the past, none of which have given the performance recovery rate and quality of access to account information/reporting that Rossendales provide.”
Golden Gates Housing
“Rossendales are by far the most impressive recovery company we have used and the internet access is excellent.”
Calderdale MBC
“In my experience Rossendales offer a modern, high performing customer focused service. Rossendales deliver a tailor-made service to suit individual client needs, while achieving the targets and objectives they are set”
South Tyneside MBC
“We are more than happy to pass Rossendales ALL our future cases as we are delighted with the services.”
Hurstwoods
“Rossendales Collect quietly get on with the job and collect the debt with the minimum of input from me.”
Waverley Borough Council
“Rossendales are currently collecting on our Housing Benefit overpayments. They have provided a good service and are very helpful and professional.”“We have been so impressed by their service that we have recently awarded them a contract on Council Tax collection.”
Anglia Revenues Partnership
“KNH have used Rossendales Collect to assist with Former Tenant Arrears collection for just over 12 months now. We have found them to be extremely professional, helpful and pro-active in contacting our former tenants. We have contact from their staff almost on a daily basis which is reassuring as I know that they are actively chasing these cases on our behalf. ”“I have no regrets about offering Rossendales Collect a contract and I am sure we will work together to improve performance still further in the years to come.”
Kirklees Neighbourhood Housing
“Bolton Council has worked in partnership with Rossendales Collect Limited for approximately 2 years. During this time Rossendales have provided steadfast support to the housing benefit recovery team. This included a visit to Rossendales’ offices where staff were given many hints and tips to help maximise the recovery of overpayments. The Council staff found the trip to be extremely rewarding and are using their new found knowledge on a daily basis. Collection figures from Rossendales continue to increase with payments forwarded promptly and effectively. Queries are efficiently dealt with either by telephone or e-mail. Council staff have commented that the web-site is very user friendly and kept up-to-date. Rossendales members of staff are helpful, polite and knowledgeable in their work. Bolton Council looks forward to maintaining their strong partnership with Rossendales Collect Limited and is confident it will continue to flourish.”
Bolton Council
Since day one of our contract Rossendales have provided a first class professional service.The pleasing thing from a Revenue management perspective is that the management at Rossendales Collect do not lose interest once a contract has been won.
North Tyneside
