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Collection and Enforcement of Debts

Click on course below to download full course details. 

  • PhoneCoach ® - Payment Negotiation & Effective Telephone Handling (2 days)
  • Best practice in collecting Sundry Income
  • How to improve performance in collecting current rent arrears
  • PhoneCoach ® - Information Gathering (1 Day)
  • Payment Negotiation and Effective Telephone Handling
  • Collecting Taxes in a Recession
  • Payment Negotiation & Income Expenditure
  • How to Handle Difficult Calls (Half Day)
Being a Revenues Manager working for a Council who have been awarded I.I.P. Accreditation, it is very important that appropriate training is delivered to my staff in a cost effective and timely manner. I have used several trainers in the past, who have either held courses in-house or at designated venues, but the most cost effective way that I have found to deliver a bespoke training package is by using the services of Rossendales Training Ltd. Whatever my Revenues training needs are I know that by contacting Rossendales Training Ltd., they will be able to cover the topic requirements, and deliver the course on site at a time that is convenient to me and my staff. Why will I use Rossendales Training Ltd. in the future? The answer to that is simple. My staff insist that I do.
North Kesteven District Council

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