Collection and Enforcement of Debts
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- PhoneCoach ® - Payment Negotiation & Effective Telephone Handling (2 days)
- Best practice in collecting Sundry Income
- How to improve performance in collecting current rent arrears
- PhoneCoach ® - Information Gathering (1 Day)
- Payment Negotiation and Effective Telephone Handling
- Collecting Taxes in a Recession
- Payment Negotiation & Income Expenditure
- How to Handle Difficult Calls (Half Day)