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Customer Care

Click on course below to download full course details. 

  • Customer Care training for Benefits staff
  • Customer Care training for Revenues staff
  • Customer Care training for Customer Services staff
  • PhoneCoach ® - Telephone Training (2 day course)
  • Personal Safety and Conflict Handling
Selby District Council used Chris from Rossendales for a couple of two-day Council Tax courses. These were as an introduction/overview of legislation for a newly formed Customer Service Team. The team found the information valuable, the presentation enthusiastic and professional. I have no doubt it has made a difference not only to the people who attended the course but, as a consequence, the customers they serve. I’d have no hesitation in recommending Chris and Rossendales Training in the future.
Selby District Council

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