Rossendales Ltd (Enforcement) client testimonials
Our client base is testimony to our high retention rates. Rossendale's professionalism and integrity is your assurance of a high quality service that will be delivered to maximise recoveries and protect your reputation at all times.
We pride ourselves in being able to forge long lasting partnerships with our local authority clients and to achieve this not only by delivering exceptional services, but by demonstrating a true understanding of our clients' daily challenges.
Our clients' testimonials demonstrate our achievements in these growing markets.
Take a look at some of our client testimonials below:
A good collection rate and excellent service provided all round. A market leader. Well done.
Wigan Metropolitan Council
Rossendales remain at the forefront of the profession; they are raising their game and aiming high to continually deliver a top quality enforcement service. We see them as a valued and influential partner helping us to shape the future of the enforcement service.
Carlisle City Council
My team and I have always found Rossendales to be highly professional. The staff are always helpful and polite and the enforcement agents generally are extremely courteous and respectful. Any issues or problems we have raised have been dealt with promptly to the satisfaction of the authority.
We have an excellent working relationship and find Rossendales a professional and innovative company to work with.
West Lancashire District Council
Rossendales are by far the most impressive recovery company we have used and the internet access is excellent.
Rochford District Council
Their approach to collection has been exactly what this authority requires. As a company, they maintain high standards of customer care through comprehensive training and internal policies. I believe that this company has struck the right balance between effectiveness and fairness.
Leeds City Council
In my experience, Rossendales offer a modern, high-performing customer-focused service. Rossendales deliver a tailor made service to suit individual client needs, while achieving the targets and objectives they are set.
South Tyneside Council
Since September 1998, North Kesteven District Council has employed Rossendales Limited to collect unpaid council tax and non-domestic rates. The partnership works well, mainly because contacting their office is always possible, the staff are very helpful, the service is tailored to meet our specific needs and the company will react quickly when problems arise.
North Kesteven District Council
They are extremely responsive to the council's requirements, and their administration and telephone support are excellent. The company has also supported our recent chartermark application, provided a free training session to staff and attended a joint meeting with the Citizens Advice Bureau. There have been very few complaints from taxpayers since we started using the company. I would like to thank Rossendales for their support. I have to say Rossendales, as a company, are streets ahead of the competition. The staff at Rossendales are very friendly, positive and well-motivated.
Broadland District Council
Rossendales are a nationwide company with a high reputation within local government. I have always found that the company carries out its duties in a thoroughly professional way and that its staff, both operational and administrative, are friendly, helpful and honest.
Mid Sussex District Council