Rossendales Collect client testimonials
Rossendales Collect provide a number of services to clients for enforcement services, debt collection services and training.
We pride ourselves in being able to forge long lasting partnerships with our local authority clients and to achieve this not only by delivering exceptional services, but by demonstrating a true understanding of our clients' daily challenges.
Since 2013/14, Rossendales Collect has received 2.3 million cases and remitted £83 million to our clients. Our clients' testimonials demonstrate our achievements in these growing markets.
Take a look at some of our client testimonials below:
Golden Gates Housing have employed Rossendales to collect former tenant rent arrears since November 2005. We have used several similar organisations in the past, none of which have given the performance recovery rate and quality of access to account information/reporting that Rossendales provide.
Golden Gates Housing
Rossendales are by far the most impressive recovery company we have used and the internet access is excellent.
Rossendales Collect quietly gets on with the job and collects the debt with the minimum of input from us.
Waverley Borough Council
In my experience, Rossendales offer a modern, high-performing, customer-focused service. Rossendale deliver a tailor-made service to suit individual client needs, while achieving the targets and objectives they are set.
South Tyneside Council
Since day one of our contract, Rossendales have provided a first-class professional service. The pleasing thing from a Revenue Management perspective is that the management at Rossendales Collect do not lose interest once a contract has been won.
North Tyneside Council
Bolton Council has worked in partnership with Rossendales Collect for approximately 12 years. During this time, Rossendales have provided steadfast support to the housing benefit recovery team. This included a visit to Rossendales' offices, where staff were given many hints and tips to help maximise the recovery of overpayments. The council staff found the trip to be extremely rewarding and use their new found knowledge on a daily basis.
Collection figures from Rossendales continue to increase, with payments forwarded promptly and effectively. Queries are dealt with efficiently, either by telephone or e-mail. Council staff have commented that the website is very user friendly and kept up-to-date.
Rossendales members of staff are helpful, polite and knowledgeable in their work.
Bolton Council looks forward to maintaining their strong partnership with Rossendales Collect and is confident it will continue to flourish.
Rossendales approach to collection has been exactly what this authority requires in our Code of Conduct. As a company, they maintain high standards of customer care through comprehensive training and internal policies. I believe that this company has struck the right balance between effectiveness and fairness.
Leeds City Council