There are a number of ways to contact us and get help and support. Please note, calls are charged at local rates. Calls from mobile phones may incur additional charges.


Payments

Telephone: 0845 340 7250

Website: Direct to payment page

General enquiries?

Telephone: 0845 340 7250

Post: Embassy House, 60 Church Street, Birmingham, B3 2DJ DX 13014 Birmingham

Email: post@marstongroup.co.uk

Making a complaint

Rossendales Limited (“Rossendales”) takes all complaints seriously, and investigates them in a fair and consistent manner. As our services affect the public at large, we view the individuals we deal with in the process of debt collection as our customers. This means that we have customer service obligations, which we strive to uphold.

Complaints can be made in writing by email to complaints@rossendales.com or to:

Rossendales Limited
PO Box 324
Rossendales
BB4 0GE

Telephone complaints can be made to the following number: 01706 833772

When we receive a complaint, we will suspend all collections activity on the account. If you make a complaint and we cannot respond fully within 5 working days, we will let you know that we have received your complaint.

Send a Compliment

If you have received an exceptional service from us we would be delighted to know. We believe that recognition of excellent service helps to encourage other staff to consider how they can improve the services they provide. Please address your compliment to compliments@marstongroup.co.uk.

Independent debt advice

Customer Support:

Our dedicated customer support team is here to help customers quickly and simply resolve their unpaid debt. In addition, we provide information and referrals to help on a case-by-case basis.

We are available to assist you via telephone, fax, email and by post. Please click here for contact details.

Citizens Advice Bureau:

You can get free, independent, confidential and impartial advice from your local Citizens Advice Bureau.

 www.citizensadvice.org.uk

England: 03444 111 444
Wales: 03444 77 20 20

StepChange:

StepChange Debt Charity provides free advice to individuals who need assistance in managing their debt.  Their expert debt advisors can help create a debt management plan that is tailored to individual circumstances.  Once referred our customers receive priority service.

www.stepchange.org

0800 138 1111

There are a number of ways to contact us and get help and support. Please note, calls are charged at local rates. Calls from mobile phones may incur additional charges.


Payments

Telephone: 0845 340 7250

Website: Direct to payment page

General enquiries?

Telephone: 0845 340 7250

Post: Embassy House, 60 Church Street, Birmingham, B3 2DJ DX 13014 Birmingham

Email: post@marstongroup.co.uk

Making a complaint

We take all complaints or any expression of dissatisfaction very seriously. We will investigate in accordance with our procedure set out below and will aim to reach a resolution as speedily as is possible. We do our best to carry out our work fairly and effectively, however we know that there will be times when you feel unhappy about our service.

We are committed to putting things right if something goes wrong. Complaints are important to us, because they help us improve what we do and how we do it, so don’t be afraid to let us know your concerns. Please address your complaint to complaints@marstongroup.co.uk.

Send a Compliment

If you have received an exceptional service from us we would be delighted to know. We believe that recognition of excellent service helps to encourage other staff to consider how they can improve the services they provide. Please address your compliment to compliments@marstongroup.co.uk.

Customer debt advice

StepChange Debt Charity: freephone 0800 138 111 or visit www.stepchange.org.

Citizens Advice Bureau: for Wales call 08444 77 20 20, for England call 08444 111 444 or visit www.adviceguide.org.uk.

Advice UK: www.adviceuk.org.uk/money-debt-advice.

National Debtline: call 0808 808 4000 or visit www.nationaldebtline.org.

Money Advice Service: call 0300 500 5000 or visit www.moneyadviceservice.org.uk.

To assist customers in understanding their rights and provide them with tools to manage their debt, we offer dedicated customer support and referrals to free and independent advice through our Customer Contact Centre.

Customer Support

Our dedicated customer support team is here to help customers quickly and simply resolve their unpaid debt.  In addition, we provide information and referrals to help on a case-by-case basis.
We are available to assist you via telephone, fax, email and by post. Please click here for contact details.

 

Citizens Advice Bureau:

You can get free, independent, confidential and impartial advice from your local Citizens Advice Bureau.
www.citizensadvice.org.uk

England: 03444 111 444
Wales: 03444 77 20 20

 

StepChange:

StepChange Debt Charity provides free advice to individuals who need assistance in managing their debt.  Their expert debt advisors can help create a debt management plan that is tailored to individual circumstances.  Once referred our customers receive priority service.

www.stepchange.org

0800 138 1111